Systems, kana software is giving global companies the tools and systems they need to get to know. The solution offers realtime access to customer engagement features, such as selfservice portals, call center management, social crm. Vrnt today announced that it has agreed to acquire kana software inc. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence.
Bringing bi to wfm i was surprised to read the press release yesterday that witness systems is being acquired by verint. The acquisition is intended to expand verint s actionable intelligence strategy. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software. Verint systems kana deal turns verint into a billion dollar company. Verint customer engagement optimization kana software. Combined solution joins victrios voice biometrics and predictive analytics with verint s customer. Verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants. Verint is a software vendor with a core in analytical software. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. Kana understands the value of great customer service experiences. Verint systems kana deal turns verint into a billion dollar. Kana software acquires social listening company overtone.
Forbes takes privacy seriously and is committed to transparency. Verint systems today announced its acquisition of opinionlab, a provider of voice of the customer listening solutions for web and mobile customer experiences. Verint systems buys into customer service and cloud. Verint to acquire kana software, transforming the way organizations engage with their customers. We will never share your email address with third parties without your permission. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Verint to acquire kana software, transforming the way. Todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space. By bringing in kana softwares customer engagement tools, verint can add context and relevancy to its.
We believe that acquiring kana would allow verint to offer a holistic customer engagement strategy powered by actionable intelligence, providing significant value for our customers and partners. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. Kana provides an industryleading customercentric ecrm solution to the largest businesses in the world, helping them to better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments. Kana software acquires ciboodle the deal brings together two customer service solution providers. Verint systems kana deal turns verint into a billion. Vrnt has completed its previously announced acquisition of kana software, inc. Through comprehensive multichannel customer relationship management. Choose business it software and services with confidence. Todays customer service technology ecosystem is complex and comprised of a great number of vendors that provide overlapping and competing capabilities.
Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. Apr, 2017 verints profits dont justify its high valuation. Based in silicon valley before being acquired by verint. Combined solution joins victrios voice biometrics and predictive analytics with verints customer. Dec 20, 2017 verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants. Verint systems acquires kana software startup ranking.
Customer experience experts in automation, ai and cloud. In the meantime, customers should continue to expect support and services, as well as license additional software, in the usual way. Available in the cloud or on premises, it can give agents the tools they need to provide exceptional service. Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Enterprise feedback management, for measuring and analyzing relationships with customers and employees through feedback captured on phone, email, sms, web, and mobile devices. Verint acquires contact solutions smart customer service. When verint acquires an entity, it is required under gaap to record the fair values of the. Verint systems vrnt announces acquisition of contact.
The collective solutions from verint and kana would enable organizations worldwide to implement a single. Our portfolio includes verintknowledge management, a highly scalable solution for delivering the right knowledge to users in the contact center and to customers through selfservice. Dec 21, 2017 forbes takes privacy seriously and is committed to transparency. The acquisition would form a unique and revolutionary combination that would extend verints actionable intelligence strategy. Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Business analytics provider verint, a gartner contact center magic quadrant leader, plans to acquire customer service provider kana software. The acquisition revolutionizes customer engagement and. Kana software, a developer of onpremises and cloud customer service solutions, was founded in silicon valley in 1996. Jan 08, 2014 verint systems kana deal turns verint into a billion dollar company.
The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy. April 05, 2011 ssi staff verint nextiva hd s5000 indoor ip dome camera. Nov 16, 2016 leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions. Verint acquires kana and ushers in the next wave of. The official line is that verints acquisition of kana software combines big. The acquisition of kana, a portfolio company of accelkkr, is expected to be completed in verints first fiscal quarter ending april 30, 2014.
Verint systems is a melville, new yorkbased analytics company which was founded in 2002. Verint has been messaging around their actionable intelligence, i. Unlock the full power of the crunchbase platform with crunchbase pro. Verint systems announced the signing of a definitive agreement to acquire kana software, a provider for customer service solutions delivered both onpremises and in the cloud. We provide onpremises and cloud solutions for large enterprises and. Verint to acquire kana software digital commerce 360. Ive previously blogged about what these critical software components are. Leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions.
Verint systems acquires kana software 20140106 crunchbase. The solution offers realtime access to customer engagement features, such as selfservice portals, call center management, social crm and knowledge management. Kana makes every customer experience a good experience. List of verint systems s 18 acquisitions, including transversal and nowforce create alerts companies people investors funding rounds acquisitions schools events hubs saved. The collective solutions from verint and kana would enable. When you upgrade to crunchbase pro, you can access unlimited search results, save. See who you know at kana software, leverage your professional network, and get hired. Their products are designed to assist clients in data analysis, specifically large data sets. Overtone generates actionable insights from massive amounts. Verint is a provider of video surveillance and actionable intelligence solutions. Acquisition would revolutionize customer engagement and empower organizations to enhance customer loyalty, maximize revenue, reduce. Vrnt and provides onpremises and cloudbased customer engagement optimization.
Verint and opinionlab measure the voc across all customer channels. Leveraging software from the combination of verint and opinionlab, organizations. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of. Verint nextiva video business intelligence for retail environments. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software. Enables organizations to capture, analyze and act on the voice of the customer across digital, voice, text and social interactions. Verint shares kanas vision and will be strongly committed to kanas products following the closing of the transaction. A global leader in customer service solutions delivered onpremise or in the cloud, kana service experience management sem lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. Kana software acquires social listening company overtone, inc. I cannot say i am surprised that verint finally got into the multichannel customer service market. The acquisition would form a unique combination that would likely extend verint s actionable intelligence strategy. The acquisition would form a unique combination that would likely extend verints actionable intelligence strategy. Jan 07, 2014 todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space.
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